Our policy is all returns must be initiated by email to Info@Exile4x4.com within 72 hours of purchase. ANY ORDERS CANCELLED AFTER THE 72 HOUR GRACE PERIOD ARE SUBJECT TO A 20% CANCELLATION FEE AS PRODUCTION BEGINS IMMEDIATELY ON YOUR ORDER.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund or an exchange. Please see below for more information on our return policy.
All returns must be in new and unused condition, The original box with all original tags and labels attached will be used to return the item. The shipping cost to return the item will be the responsibility of the customer. Please Note ● A 20% restocking fee will be charged for all returns in excess of $60.00. If we receive your return and discover that the item is used an additional 5% fee will be put in place. any modification done to the rack will not be eligible for returns. original shipping costs will not be refunded
Additional non-returnable items:
Gift cards, items that were priced on sale.
NO ITEMS THAT ARE ON SALE ARE ELIGIBLE FOR RETURN
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the us or manufacturer without written approval.
There are certain situations where only partial refunds are granted (if applicable) when products have been assembled or damaged. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at Info@Exile4x4.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged that are reported to us in writing within 7 days of receiving your items. If you need to exchange it for the same item, send us an email at Info@Exile4x4.com and send your item to: 4559 County Road 2200, Unit 108, Greenville Tx 75402, United States
We will not send you a replacement part until we have received your damaged part
Shipping To upTOP Overland
To return your product, you should mail your product to: 559 County Road 2200, Unit 108, Greenville Tx 75402, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.